Technology Adoption Models

Technology Adoption Models

Decision-Making Models for Technology Adoption at El Encanto

• Objective: Evaluate technology options for El Encanto restaurant chain.
• Technologies: Digital Kiosk, Tablet for Servers, New Android Operating System.
• Decision-Making Models:
  • Select 2 rational models and 1 non-rational model.
  • Apply each model to assess the three technology options.
• Deliverable:
  • Email to managers detailing the decision-making process.
  • Include steps of each model, rationale, and non-rational factors.
• Key Components:
  • Define and apply chosen models to technology options.
  • Identify important vs. extraneous information.
  • Discuss convergence and divergence of rational models.
  • Explain how non-rational factors enhance decision-making.
• Final Decision: Recommend the best technology based on model analysis.

APA

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Technology Adoption Models

Dear Managers,

As part of our continued effort to improve operational efficiency and enhance the guest experience across El Encanto locations, I conducted a comparative analysis of three technology options: Digital Kiosks, Tablets for Servers, and a New Android Operating System. This evaluation follows a structured decision-making approach using two rational models—the Rational Decision-Making Model and the Cost-Benefit Analysis Model—and one non-rational model—the Garbage Can Model.

Below is a breakdown of how each model informed the decision-making process and led to the final recommendation.

1. Rational Decision-Making Model

Steps Applied:

1. Identify the Problem: Improve order speed, accuracy, and customer satisfaction.

2. Gather Information: Assessed cost, functionality, user adoption, and ROI for all three options.

3. Evaluate Alternatives: Compared benefits and drawbacks of kiosks, tablets, and Android upgrade.

4. Choose the Best Option: Selected based on maximum benefit with minimal risk.

5. Implement & Monitor: Planned pilot program and KPIs for tracking.

Findings:

• Digital Kiosks: High upfront cost but significant impact on customer autonomy and reduced labor dependency.

• Tablets for Servers: Moderate cost, enhances service but still depends on server interaction.

• Android OS Upgrade: Low cost, improves system performance but offers minimal impact on customer experience.

Conclusion: Rational evaluation favors Digital Kiosks due to their long-term efficiency and customer experience value.