Five-Step Decision Process
Select a technique/concept from the reading regarding Planning and Decision-Making and develop a real-world application paper.
Selected: “ The five steps of decision-making process”
Identifying and Defining the Problem
In a professional setting, one of the most critical decisions a manager can make is resolving high employee turnover. The first step—problem identification—involves recognizing that frequent resignations are disrupting productivity and morale. This step sets the foundation by clearly defining the core issue and distinguishing it from related symptoms like low engagement or absenteeism.
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Five-Step Decision Process
Gathering and Evaluating Information
Once the problem has been clearly defined—such as high employee turnover—the next critical step in the five-step decision-making process is gathering and evaluating relevant information. This phase involves collecting both quantitative and qualitative data that will inform the selection of a suitable solution. For example, in the workplace scenario, this might include conducting exit interviews to understand why employees are leaving, reviewing employee satisfaction surveys, and analyzing HR metrics such as turnover rates by department or tenure.Leaders may also benchmark internal data against industry standards to determine whether their compensation packages, work environments, or development opportunities are competitive. Gathering this information should also include input from multiple stakeholders—such as department managers and current employees—to get a well-rounded view of the issue.
Exploring Alternatives and Making the Decision
After analyzing the data, potential solutions—such as improving benefits, initiating mentorship programs, or offering more flexible schedules—are explored. The manager then compares the pros and cons of each alternative, considering cost, feasibility, and impact. After selecting the most promising option, such as introducing a mentorship program, implementation begins. This structured process increases the likelihood of a well-informed and successful decision.
Conclusion
Using the five-step decision-making process provides a logical path to resolve complex workplace problems. Its structured nature ensures that leaders act thoughtfully rather than reactively, improving both organizational outcomes and employee satisfaction.
