Create a 3-4 page plan for a Training Needs Analysis for an organization with which you are familiar.
For this assessment, you will create a plan for a Training Needs Assessment, but will not actually conduct the TNA.
To create your plan for your TNA:
- Identify the Business need: Identify the business problem and desired results to justify the need for a Training Needs Assessment. Your justification should address the following:
- Describe the problem that you identified and why you think it is a problem.
- What is the end result that the employee, manager, or executive team is trying to accomplish?
- Plan your Gap Analysis: Identify the methods you would use to collect the data for the TNA, and analyze the need for each method you identify.
- Assess Gap Analysis Results: Your gap analysis would identify a list of training options and needs. Once you have this information, what factors would you consider to help you determine if training is the best option? Would cost, time, or return on investment be factors you might consider?
- Recommendations: In your final recommendation to management, you would need to make your case for or against training. Assume you are making the case for a training program. What are the major topics you would address in this portion of your plan? Justify your selections.
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Training Needs Assessment Plan
Identifying the Business Need
To justify the Training Needs Assessment, we must first understand the business issue. At XYZ Retail Company, customer complaints about poor service have increased. Managers want to improve customer satisfaction scores. The end result is to equip employees with better communication and service skills. A formal training needs assessment will help uncover the root of the performance gaps.
Planning the Gap Analysis
To gather data, I would use employee surveys, performance appraisals, and customer feedback reports. Interviews with supervisors will provide further insights into day-to-day challenges. Observation of employee-customer interactions will also be key. These methods together provide a full view of current performance. Each method is selected to uncover different perspectives on the service problem…..
