Telemedicine Risk Management
The purpose of this assignment is to demonstrate your understanding of the responsibility of a health care organization in establishing a risk management program that addresses liability and malpractice.
Assume your organization will begin offering synchronous telemedicine services and you have been asked to present information about incorporating an enterprise risk management program that mitigates risks and provides strategies for operational (credentialing, standard of care, and documentation) clinical/patient safety, financial, and legal/regulatory (HIPAA, HITECH, CMS), state-specific regulations, and technology.
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Telemedicine Risk Management
Write a 750-1,000-word report to the administrative team that:
- Describes how the risk management program will address areas of concern over operational, clinical/patient safety, financial, legal/regulatory, and state-specific regulations, as well as technology.
- Explains the risk for potential liability and malpractice upon the provider or organization if policies and procedures do not address identified risk concerns.
In addition to your textbook, you are required to support your analysis with at least three credible health-related resources.
Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
Implementing an Enterprise Risk Management Program for Synchronous Telemedicine Services
The expansion of synchronous telemedicine services introduces a transformative opportunity for healthcare delivery. However, it also presents a unique set of risks and responsibilities. An effective enterprise risk management (ERM) program is essential to mitigate potential operational, clinical, legal, financial, and technological risks while ensuring compliance with federal and state-specific regulations. This report outlines how the ERM framework will address these critical areas and highlights the implications of inadequate risk planning, including potential liability and malpractice exposure.
Addressing Risk in Key Operational Areas
1. Operational Risk: Credentialing, Standard of Care, and Documentation
A robust ERM program must ensure all telemedicine providers are fully credentialed and licensed to practice within the states where patients receive care. Failure to properly verify licensure can lead to legal liability and patient harm. The standard of care in telemedicine should match that of in-person care. The organization must establish telehealth-specific protocols and training to maintain consistent clinical standards. Moreover, comprehensive documentation of virtual visits must include consent, diagnosis, treatment plans, and follow-up instructions, which are critical for continuity of care and defense against malpractice claims.
